We are. And we can show you how.
The experience industry has never had an accepted or universal way to measure ROI.
Five years on and thousands of hours of in-market and lab-based research later, GMR is proud to share that we have cracked the code for predicting brand experience ROI.
Contact UsCheck out the highlights
Download our full report or book some time to meet with us. We’d love to show you how to really measure brand experience.
Download Full ReportBy dialing selected levers up or down, you can isolate which components will work best for your brand, regardless of industry, environment, or audience.
The ability to manipulate the right combination of tactics and devise optimal brand experiences ensures brands will be remembered for creating positive vs negative memories. This is a true game changer for our industry.
Mind blowing experience or dull as dishwater - it almost doesn't matter. A healthy long line represents the potential for amazing, and people want in.
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to discover additional insights.
People will welcome brands into environments they care about, but not if they feel othered, ignored or stereotyped. Don't be that brand. Nobody will like you.
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to discover additional insights.
A bad BA is worse than no BA. Avoid becoming a social (media) pariah and treat BAs like you would treat anyone you care about. When they shine, so too will your brand.
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to discover additional insights.
GMR’s Three Factor Model assesses how a brand accommodates an individual’s sensory immersion and level of engagement in combination with a brand’s relevance to context at a given event.
FACTOR
The number and intensity of senses engaged within a brand experience, and to what extent they grab your attention.
Examples include which senses and the centrality of the experience (i.e. was this the main attractor or simply one of many touchpoints).
FACTOR
The number of touchpoints a person is encouraged to interact with. This incorporates the duration of each, and the type of content aligned to that touchpoint.
Examples include BA engagement, premium giveaways, access to talent/influencers.
FACTOR
The degree to which the brand and its activation aligns with the event and delivers against the audience’s passions and interests.
This accounts for brand fit at the event, the activation components and audience expectations.
We believe that our memories are like a string of lights, or what we call the String of Lights Effect™ (SOLE Science™). We know that some memories burn brighter than others, which GMR’s Three Factor Model helps us determine when curating the right experience for your brand.
We use the GMR Experience EQ to map human needs.
Based on the environment and the right tactics, we set your brand up for success by creating differentiated and memorable experiences. The magic is in understanding what a person is looking to get out of that experience.
Sometimes these expectations aren’t even clear to them, it’s just a feeling or an anticipation that something great is going to happen. Brands that want to dig a little deeper and get under the skin of people’s needs will ensure their experience delivers for the individual and the business.
Download the GMR Experience EQ report here.
The GMR Brand Experience Index© (GBEI) is the first ever holistic assessment on the impact of brand experience when measured against human Need States, which can accurately predict ROI.
Our second edition of the Index has nearly double the amount of events analyzed from the inaugural edition, as our data collectors attended more than 840 individual brand experiences across 101 live events between Q3 2023 and Q3 2024, gathering comprehensive data from activations involving 573 distinct brands.
Go on, take a peek.
We know you’re wondering if your brand made the final cut. Download the 2024 GMR Brand Experience Index© and discover where you and/or your competitors netted out.
Download the IndexBook one of our 1-to-1 complimentary sessions if you'd love to:
We promise, it’ll be a great experience. 😀
“Just like the childhood memories we made with family or friends we believe that brands also have a role to play.
Given the right circumstances and carefully selected tactics, a great brand experience can easily become part of our personal repository of memories that we get to ‘revisit’ again and again, while importantly, delivering ROI for brands. You just need to know which levers to pull. And GMR does.”
Tyson Webber, President & CEO
